| Q: |
"Is it really
FREE?" |
| A: |
Yes! You really do get all of the equipment you need to receive
satellite TV in up to four rooms. (Each room can watch different
channels at the same time.) Of course, you are also making a one
year commitment to pay your monthly programming charges
automatically using your credit card. Keep in mind that we will
charge your card $49.99 up front. This covers activating your
account and your free installation. But the great news is that
you'll receive a $49 credit on your first bill from DISH Network!
This means you can get up to $1,500 worth of satellite equipment
installed in your home without having to buy the equipment!
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|
| Q: |
"What if I don't
have a credit card?" |
| A: |
To sign up for this offer with Dish Network, you are required to
use a credit card (MasterCard, Visa, American Express, Discover) or
a debit card which has a MasterCard/Visa Logo. Debit cards from your
checking account are acceptable as long as they have a Visa or
MasterCard Logo. If you do not have a credit card, you should
consider having a roomate or other household member obtain service
in their name if they have a credit card.
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|
| Q: |
I want to see a list of
all of the channels! |
| A: |
You can get a list of the channels that are included in any
package on our website. Just click on any programming Package that
is underlined. Then a window will pop up giving you a detailed
listing. In general, anything that is underlined on our website can
be clicked on. |
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|
| Q: |
"Do I have to choose
my programming right now?" |
| A: |
No. If you are not sure of which packages you desire, you can
simply choose the basic programming package for now. You'll then
have time to consider your options. Just keep in mind that you'll
have to decide before the installer comes to your home. Your
installer will activate the programming you desire when he is in
your home. |
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|
| Q: |
"How many
receivers/TVs can I have?" |
| A: |
You can have up to 6 TVs on one account. Your first four rooms are
installed FREE. If you need a fifth or sixth TV set up, you must pay
$149 for a special SW64 switch and $99.99 each for the receivers for
the extra TVs to be connected. Installation for each extra TV will
cost $59.99. You will still only pay us $49.99 today to get set up.
This will enable you to watch different channels on each TV at the
same time. You will pay Dish Network directly at a later time for
your additional equipment. |
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|
| Q: |
"Can I substitute
one channel for another in my basic package?" |
| A: |
We strive to make satellite programming as affordable as possible.
One way to help keep costs lower is to provide stations in packages,
rather than mostly a la carte. Allowing customers to substitute
channels would have the adverse effect of forcing us to raise
prices, both for overall programming, and for a la carte stations.
To prevent this, no substitutions are allowed. |
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|
| Q: |
Adult programming |
| A: |
Dish Network currently offers an extensive lineup of adult
programming. Please click on "Movie Channels" for more
detailed information.
|
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|
| Q: |
"UPN and WB -- Do
you carry UPN and WB Networks?" |
| A: |
Yes, we currently carry WB and UPN. |
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|
| Q: |
Our Homeowners
Association forbids satellite dishes. |
| A: |
THEY DON'T HAVE THE RIGHT! We would love to have you as a
customer. Our dish antenna sizes are 18" or 20" and comply
with the Satellite Consumer Bill of Rights, a regulation released by
the FCC on August 6, 1996. This regulation PREEMPTS area zoning
ordinances and Homeowner Association covenants and restrictions on
DBS dish antennas. This rule was required by Congress in the 1996
Telecommunications Act. Some HOA'S have been fighting to keep
restriction rights by threatening court action on tenants with dish
antennas, in some cases arguing that a dish antenna is installed in
a common area, calling the air space above the homeowners roof where
the dish antenna is installed, the common area. Congress is on your
side in this matter.
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|
| Q: |
"Can I check my
account status online?" |
| A: |
You may view your current or previous billing statements, add
services, or make payments to your account online. Keep in mind that
our Free installation offer requires that you agree to automatic
monthly billing on your credit card.
|
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|
| Q: |
"How do I hook up
my VCR?" |
| A: |
If you are using the RCA connections: Run the red, white and
yellow connects from the satellite receiver to the VCR line inputs.
Then run the line outputs to the TV video 1 input. Select LINE IN on
your VCR and video 1 on your TV. If your are using coaxial cable:
Run the coax from the TV set out of the satellite receiver to the
antenna in of the VCR. Then run the VCR out to the TV set coax in.
Put the switch on the back of the VCR and the VCR's channel to 3 or
4. You must also put the switch on the back of the TV and the TV's
channel to 3 or 4.You can combine the RCA out of the receiver to the
VCR and the use coax out from the VCR to the TV. Be sure to put the
VCR in the LINE IN mode and the TV on channel 3 or 4. You will have
to refer to your VCR and/or your TV owners manual for help on
selecting the LINE/AUX INPUTS. |
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|
| Q: |
Dolby Surround vs. Dolby
Digital |
| A: |
There are 2 differences between Dolby Surround and Dolby Digital.
First Dolby Surround only has 4 channels; Left, Right, Center and
Surround(rear). Dolby Digital (AC-3) has 5.1 channels; Left, Right,
Center, Right surround, Left surround, and low frequency effects
(Sub Woofer). In addition, AC-3 includes a Phase Delay which gives
the illusion of a sound reflection which is either closer or further
from you than the actual speaker and gives a more realistic sound
profile. |
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|
| Q: |
"How good is your
warranty?" |
| A: |
The promotion comes with Dish Network's incredible LIFETIME
IN-HOME SERVICE PLAN! This is a LIFETIME Warranty that covers your
equipment for as long as you are a subscriber. |
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|
| Q: |
How to activate the
Adult Guard (Parental System Locks) |
| A: |
The Adult Guard™ feature gives you the capability to remove the
Adult™ channels (Playboy, TEN, Extasy, and Adultvision) from your
Electronic Program Guide. This prevents any children in the
household from viewing the programming OR accessing the program
information. To activate Adult Guard™ follow these simple steps.
(NOTE: procedure may vary for some receivers)
- Press the MENU™ button
- Highlight the LOCKS™ option, pressSELECT™
- Choose the CHANNEL LOCKS™ option, and press SELECT™
- Scroll through the listed channel numbers till you see the
Adult channel (495-497). Highlight the channels, and press the
select button once on each channel. (NOTE: You should see a
checkmark appear next to the channel information)
- Highlight the SAVE™ option, and press SELECT™
- Highlight the LOCK SYSTEM™ option, and press SELECT™
- Enter a 4 digit password, then highlight OK and press SELECT™
- Re-enter the password for confirmation, then highlight OK and
press SELECT™
- Your system is now locked (NOTE: This also automatically locks
out the PPV channels, and requires the password be entered to
view or order PPV)
- Press the GUIDE™ button, notice the padlock in the upper
left corner is now closed, and the adult channels are not listed
in the guide any more. To view an adult channel after activating
Adult Guard™ follow these steps:
1. Press the MENU™ button
2. Highlight the LOCKS™ option, press SELECT™
3. Enter your 4 digit password, highlight OK and press SELECT™
4. Highlight the UNLOCK SYSTEM™ option, and press SELECT™
5. Your system is now unlocked, and you can view the adult
channels.
6. When done viewing, re-lock your system following the
instructions above.
- If you have any questions or problems, please contact us @
1-800-333-3474, or feedback@echostar.com If you want to leave
the adult programming in the Electronic Program Guide, but still
wish to restrict viewing. Follow these steps:
1. Press MENU™
2. Highlight the LOCKS™ option, press SELECT™
3. Highlight the RATINGS LOCKS™ option, press SELECT™
4. Highlight the NR/AO™ option, press SELECT™ a checkmark
should now be in this box.
5. Highlight the SAVE™ option and press SELECT™.
6. Highlight the LOCK SYSTEM™ option, and press SELECT™
7. Enter a 4 digit password, highlight OK, and press SELECT™
8. Re-enter the password for confirmation, highlight OK™ and
press SELECT™
9. Your system is now locked, the PPV channels and any show that
has a NR/AO™ (Not Rated/Adult Only) rating will require that
you enter the password in order to view.
|
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|
| Q: |
"Can I get service
in Puerto Rico or any other country?" |
| A: |
No. Service is only available in the continental USA and Hawaii.
We do not offer service in any foreign countries or territories. |
| |
|
| Q: |
"Is service
available in Canada?" |
| A: |
No. Service is only available in the continental USA and Hawaii.
We do not offer service in any foreign countries or territories. |
| |
|
| Q: |
"Is service
available in Alaska?" |
| A: |
Absolutely! The promotions are slightly different in Alaska due to
special equipment being required. For this reason, please call our
office and we will be happy to put you in contact with our
installers in Anchorage to discuss your installation. |
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|
| Q: |
"If I live in an
apartment or condo can I still get a dish?" |
| A: |
In most cases, yes, if you have a balcony. The law requires that
your landlord must give you permission. FCC rules permit
residents of rental property to install a satellite dish, but only
in certain areas. Generally, FCC rules permit renters to install a
dish only in areas that are subject to the renter's exclusive use
and control. Generally, this means an area that you may use, but
that is not available for the general use of all tenants. Such an
area may include a balcony, patio, yard, deck or other area that
only you have the right to use. If you have such an area, you may
install a dish. |
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|
| Q: |
I broke my remote. Can I
buy a new one? |
| A: |
Yes! A remote control is $49.99 + $5.00 shipping. (Total $54.99)
You can order by phone using MasterCard, Visa, or Discover at
1-877-998-DISH. Your new remote will arrive within 7-10 days of your
order.
|
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|
| Q: |
Can I get NFL Coverage? |
| A: |
DISH Network broadcasts as many as 231 NFL preseason, regular
season and post-season playoff games without having to purchase a
costly season package subscription! (Game access subject to channel
availability and programmer restrictions.) That's right, extensive
NFL coverage is available on ESPN which is already included in DISH
Network's Digital 100 and Digital 150 packages. You can also watch
exciting NFL matchups on either your local networks or, if
qualified, on Local Broadcast Networks or Distant Broadcast Networks
East and/or West Coast network feeds. Not only will you get to watch
your favorite NFL teams in action, but you can also check out other
great sports programming that includes your regional sports network,
college football, Major League Baseball, NBA Basketball and NCAA
Basketball. All this and more is available with a subscription to
the Digital 100 or Digital 150 package. |
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|
| Q: |
Do I need a cable-ready
TV? |
| A: |
No. Dish Network is compatible with every TV ever manufactured!
Installation is free on all models of television. |
| |
|
| Q: |
Will I get an HDTV
signal? |
| A: |
If you have High Definition televisions, we will provide you with
up to two High Definition receivers as long as you subscribe to our
High Definition programming, which is $9.99 per month extra. |
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|
| Q: |
Can I get this installed
on my motorhome or tractor trailer? |
| A: |
Yes! We do have packages available for your RV or motorhome.
However, they are different from the program advertised on this
website. Please click on "about us" in the left column to
locate our phone number. We welcome your call to discuss mobile
mounting solutions. |
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|
| Q: |
International
Programming |
| A: |
Many International Programming packages are available. However,
you would need to have a second Dish installed in addition to your
main system because the International Programming is delivered from
a different satellite in the sky. The cost to have this second dish
installed on your home is $99 in addition to the $49.99 activation
fee you will pay us today. You will pay the $99 directly to Dish
Network at a later time. You should also be aware that International
Programming carries an extra monthly charge in addition to your
monthly programming for English channels. You are required to
subscribe to at least the 50 channel package in English before you
are eligible to add additional International Programming. (English
programming packages begin at $29.99/mo.) |
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|
| Q: |
What if I move before my
one year commitment is up? |
| A: |
No problem! DISH Network will reinstall your system at your new
residence for FREE so long as you commit to a new 12 month period of
at least America's Top 60 programming (or Dish Latino) at your new
home. |
